Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

Traditionally, companies gather customer feedback and measure sentiment in a variety of ways, from surveys to satisfaction scores to support calls and focus groups. While these are important to ...

Not all unethical customer behavior is equal. An interesting question then arises of how to distinguish between different types of unethical customer behavior, consider its consequences, and responses ...

Lululemon (LULU) , famous for its luxury athletic wear, is suffering from a drastic change in customer behavior that's ...

Circana LLC ™ recently released its 40th annual "Eating Patterns in America" report, revealing how economic uncertainty and consumer resilience are reshaping food and beverage consumption patterns.

The conversation about personalized service has reached a crescendo of late. Treating people as individuals and aspiring to wow customers with a service tailored to their specific needs is sure to do ...

GCHD says the long-term care facility has taken action to prevent spreading the disease by isolating, routine testing and ...

Rocket CRM has announced a major expansion of its platform with the introduction of Rocket CRM Marketing Automation, a set of ...

I was at a brewery around 9 p.m. when a group of cyclists rolled up. There were around seven of them, of varying ages ranging from their early 30s to late 40s. It was a beautiful, slightly cool ...

It’s been a forgettable 2025 for Tesla (TSLA) so far, shaped as much by the chatter around its CEO as by the numbers on its ...

SUNNYVALE, CA, Dec 10, 2019 - (ACN Newswire) - - FirstHive today announced that it will begin deployment of its Intelligent Customer Data Platform as part of a pilot program aimed to help Avianca ...

Of the 2,500 reports, 1,900 are based on passengers refusing to comply with the federal face mask mandate on planes amid the pandemic Airline companies are turning to discipline in order to stop the ...