Bigtree wanted to implement a centralized customer contact database to expand its communication channels, such as introducing online chat. It also wanted to gain a consolidated view of customer ...

The contact managing system should allow to import the current contents and expand the database with fresh contacts developed from the website forms and forward to like programs.

The database contained five tables stored with data on more than 51,000 customer service interactions, such as calls to customer service or chats with an online support agent.

Email marketing tools provide powerful customer contact channels As with most marketing activities, the Internet offers much more than merely implementing a digital version of paper-based systems ...

Inefficiencies in customer service offerings cost businesses millions of dollars each year. After reading this article by Joseph Schnaufer from cleverbridge, you will walk away with the tools needed ...

Even if it is limited to the contact data for technical managers at companies that use Verizon Enterprise Solutions, this is bound to be target-rich list: According to Verizon’s page at ...