Ever since Elon Musk decided that limiting the number of tweets (or X’s) one could read was in our best interest, positive friction has been on my mind. What is positive friction and why does it play ...

Do you really know your customers? We’re all a service user, passenger, patient, tenant or customer of someone. We’ve traditionally defined customers as "people who pay money for goods or services," ...

As customer experience takes center stage, User Interface (UI) and User Experience (UX) design have become crucial elements in crafting engaging digital customers. Understanding the distinct roles and ...

BOSTON--(BUSINESS WIRE)--With financial services companies constantly seeking new ways to engage people, customer experience design can play a key role in energizing consumers and motivating them to ...

Pradeep Raja is a digital transformation architect specializing in AI-integrated CRM systems, including the Customer ...

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more creative visual merchandising methods (90%) and using technology more ...

That’s a sentiment from Chad Best, SVP of Customer Experience and Operations at US furniture retailer Lovesac, that few would ...

It's time for companies to rethink how they embed offers on the customer journey, focusing on fit, not frequency.

Almost every financial institution invests a lot of effort and money into improving customer experience (CX) in the banking service they provide. This is the main way to ensure a competitive advantage ...