Quick customer service training quiz question: When is it OK to yell at a customer? How about never—does never sound about right to you? What if the customer is a baby? A toddler? No, I don't think ...

Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...

Every business can profit from providing better service. And one way of doing this is to put yourself in your customer’s shoes.Below are five clusters containing three situations each. Read the three ...