HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major software-as-a ...

If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool.

Here are some AI tools available that could be beneficial to printing companies, enabling growth in marketing, sales, ...

Intervoice a company that designs automated customer service tools, has a new voice banking application with both speech and touchtone options. The product is called Intervoice Banking and addresses ...

If you’re not using social media as a customer service tool, you may not be providing the best customer service possible.

Below, 11 members of Forbes Technology Council share the table-stakes technology tools every business should leverage to maintain competitive customer service.

Microsoft wants to help businesses keep up with changes in customer demand, maintain its supply chain, and address customer concerns.

Still, it's clear that GM views social media as an important customer-service tool. At GM's customer-assistance center in Saginaw, Mich., a team of 10 specialists monitor social media sites -- from ...