There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite 90% of today's customers want immediate responses to their questions, and most traditional customer ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications (NASDAQ:NUAN) today announced that it has signed an agreement to acquire Varolii, the leading provider of cloud-based outbound customer ...

As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service ...

CoSupport AI, the company that develops AI solutions for customer support, received a patent for a multi-model message generation architecture in January 2024. The patent was issued in the U.S. by the ...

SILICON VALLEY, Calif., April 29, 2025 /PRNewswire/ -- VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the successful completion of a ...

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt, the ...

As the business landscape continues to evolve, companies worldwide are seeking innovative ways to optimize their operations and enhance customer experiences. DUBAI ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today introduced Sprinklr Modern Care Lite, an ...