Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer experience (CX) programs will either be invested in or abandoned in the wake of a ...

Brands talk about providing a meaningful customer experience, but often have trouble defining the term. CX combines both quantitative and qualitative measures. And it is different from the digital ...

A customer experience strategy helps you define, design, and, ultimately, deliver the desired customer experience (desired, of course, by your customers). Strategy is mainly about the how, but your CX ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. A great customer experience ...

Machinex understands that producing high-quality products known for their excellent performance means little if working with the company is burdensome for customers. That’s why Machinex is guided by a ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. At Vector, our customer is at the center of everything we do: So much so that we’ve invested ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced XM Discover, a new set of products that help ...

Customer advocacy is vitally important to all companies. A highly specialized form of customer service, it can become—despite its benefits—difficult to manage, which is why pipelining can be of ...

DALLAS--(BUSINESS WIRE)--Black Box Intelligence™, the leading performance benchmarking provider for the restaurant industry, today announced GuestXM™, the first Customer Experience Management Platform ...