Help desk software is a tool that businesses use to manage customer inquiries and support tickets. It aids companies in tracking customer problems, apportioning jobs to team members and ensuring ...

IT help desk teams reported unsustainable levels of stress and burnout, according to ESG’s report, which was commissioned by Splashtop, a remote access and support tech vendor.

The venerable technology, which has evolved into a help desk tool in recent years, is being beefed up with a revamped user interface and new features such as support for sending patches to PCs as ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of ...

Khosla and Madrona back a Seattle startup reimagining internal help desk support by Taylor Soper on April 23, 2025 at 6:00 am Tweet ...