Beyond the simple collection of this information, here are a few ways your team can leverage data to improve and optimize omnichannel customer experiences. Maximize data to help avoid assumptions.

This gives the brand useful information both to improve its service and to offer personalized purchase suggestions, which also contributes to improving the user experience.

The evolution of digital experiences over the years has made it vital for businesses to refine their digital communications and deliver a seamless experience.

A social media chatbot is here to streamline every process and reinforce the positive experiences a company can have with its customers. It’s time to know it and try it!

Retention Rate Challenges But retaining customers is fraught with challenges including understanding evolving customer expectations and addressing customer service issues quickly and efficiently.

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

Modernization Senators introduce bipartisan bill to improve federal agencies’ customer service The Improving Government Services Act pushes federal agencies to develop plans to implement ...

The customer-experience-software company NICE is investing in AI to reduce workload and increase customer satisfaction.

Perfecting the customer journey requires an in-depth knowledge of the path that your customers take. This includes all ...

Discover how to embrace a comprehensive communication platform to remain competitive and meet modern retail market demands.

New technologies like generative trusted data and AI foundational models can help improve the connected customer experience. What matters most is delivering value at the speed of trust.

The Black Restaurant Association is expanding its support for improving customer service in Milwaukee.