Due to the complex and interconnected nature of the IT environment, even simple changes, if they fail, can seriously affect organizations. And with business increasingly dependent on IT, the failures ...

Jeffrey Fritz is director of enterprise network services for the University of California, San Francisco. Campus IT departments need strong inter-unit coordination to facilitate efficient project ...

One of the highlights for me of NetPro’s annual Directory Experts Conference is the report on the survey of attendees that the company releases after the event. It was slow coming out this year – the ...

The operations that businesses do to plan, develop, run, and maintain their information technology (IT) services for both ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced that the change management module in its flagship IT help desk software, ServiceDesk Plus, has ...

Cloud vendor, Giva®, today announced a significant new release of standalone ITIL change management software for the IT change control process. This is for Sarbanes-Oxley Act (SOX) and Health ...

"DevOps is a recognition that the relationship between developers and operations staff was broken. Developers are expected to ship more code, more frequently. Change is their friend. Ops are expected ...

What gives when the Information Technology Infrastructure Library advice says seek total control of your technology assets but cloud computing says don’t sweat the small stuff? If, like the Air Force, ...