The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

As technology is increasing in the world, scammers are also making schemes to cheat people through technology. Recently, cases of cheating have come to light at many places through IVR. Let us tell ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The ...

IVR System Protection: TNS Voice Firewall identifies and immediately blocks robocalls, spam, TDoS attacks, and impersonation ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

A cyberattack on July 28 targeted Georgia’s EBT call center system, disrupting services and attempting to access user accounts. The Georgia Department of Human Services and vendor Conduent have ...

ATLANTA, GA — The call center for Georgia’s food stamp program was hit with a cyberattack, the Georgia Department of Human Services confirms Friday. DHS officials say the attack targeting the ...