In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why.

Aware of Americans' collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

Many UK businesses use an IVR (automated menu of options, known as Interactive Voice Response) to connect with callers, yet new research from Vonage reveals that more than half (51%) of consumers ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is done responsibly.

AI-driven menu optimization: an AI-powered feature that determines the optimal structure for IVR menu options within a customer journey and provides reordering recommendations to save customers ...

Assuming an IVR menu contains only options 1, 2, and 3, an exhaustive test confirms that the IVR responds appropriately if the guest enters numbers 4 through 9, zero, *, or #, or even no ...

The study provides benchmark rankings and ratings for 40 energy utilities’ IVR and ASR menus and systems (gas, electric, combination), which are measured on functionality, usability and aesthetics.

Zappix, a provider of visual IVR technology and mobile app authoring, has released an improved visual IVR app–building platform to help even nontechnical users build and maintain their own mobile and ...

Press 1 to Bypass Annoying IVR Menus One retired IT manager has slightly liberated UK consumers by mapping out thousands of companies’ interactive voice response phone service systems.

For instance, an IVR application may have the voiceXML interpreter context detecting an incoming call, reading the first voiceXML document, and answering the call while the voiceXML interpreter ...