We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

Asterisk Service CRM integrated IVR is offered as a custom package. In addition, Asterisk Service team of IVR developers easily integrate IVR with existing CRMs like SalesForce or any third party CRM.

CallVU finds consumers still choose phone for customer service; 80% would use self-service digital technologies like visual IVR if given the option.

Discover why a hosted IVR can be better than managing your own system. Save time, cut costs, and boost efficiency for your business.

SpeechStorm has made available the Eastwood release of its self-service software, delivering improved SpeechStorm Control Centre performance, new telecoms applications, and new mobile self-service ...

Verizon’s IP IVR service can be combined together with its VoIP Inbound to manage and route inbound calls, supporting both traditional and IP-based contact centers.

The IVR acquisition is part of the same trend that sees Sprint partner with HeyAnita! and AT&T with TellMe; the telcos need services to pull in revenue per user; the service companies need access to ...

While hiring out a professional service is certainly the easiest of all options, admins now have a number of fairly easy ways to make adjustments to their IVR prompts by themselves.

RealPage® Announces Release of Tel-IVR Resident Payments Option The launch of RealPage's new payment service provides clients with a new convenient payment option for their residents, payments ...