Remember the bad old days of customer self-service? Automated systems would present you with five or more different options -- any one of which could lead to five or more other options. With touchtone ...

Want to reroute a call path? Call the vendor and wait three months. Call center IVR systems today are a lot easier to set up and maintain.

Looking for an IVR system to make your call handling more organized and efficient? This article breaks down our picks for the best IVR software of 2025.

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is done responsibly.

A voice portal replaces the once-proprietary vendor IVR box in a legacy contact center system with software developed in Java, PHP, or .Net that sits on a standards-based application server and ...

THE MARKET Interactive voice response (IVR) systems have been helping businesses serve their customers for decades, making this a very mature market. But while IVR technology has clearly been showing ...

Common use cases include call center automation, testing Interactive Voice Response (IVR) and Voice Mail (VM) systems, transforming text to be consumed as audio, lifelike interactions across ...

The Twilight Of Traditional IVR To appreciate the sea of change that GenAI brings, we must first recognize the limitations of traditional IVR systems.