Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless ...

Jacada Ltd. , a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that one of its Fortune 50 ...

Like its IVR technology, [24]7's Virtual Agents are automated customer service tools that can understand the intent of customer questions, using machine learning and natural language processing ...

In part one of this two-part article, we discussed the recent re-evolution and technological improvements of speech interactive voice response (IVR) technology as well as a number of the ways that ...

With AI now able to process native languages, voice is emerging as a natural bridge into technology for millions still locked ...

Clinc can now offer their revolutionary IVR technology for banks and credit unions Until now, no IVR Conversational AI technology exists that provides a truly natural conversation both in text and ...

IVR technology is increasingly becoming an everyday part of call centres. It's made its way into around 63 per cent of call centres, according to the Merchants Global Contact Centre Benchmarking ...

Intelligent voice response services and solutions provider IVR Technology Group is now offering a second generation of MDCall. This feature-rich, cost-effective alternative to love-operator afterhours ...

Jacada Visual IVR Subscription Extension Ordered by Leading Global Technology CompanyFortune 50 technology customer grants additional 2 year extension of Visual IVR ...