Insurance companies are aware of the need for a dynamic approach to the claims process and are prioritizing the enhancement of various aspects of the customer experience.

Louisiana’s insurance department has issued Express Scripts a cease-and-desist order, alleging the pharmacy benefits manager failed to pay more than 1.3 million prescription insurance claims on ...

Two major insurance companies are facing disputes with healthcare providers over financial and operational issues, ...

Express Scripts has implemented a new policy for reporting 340B claims, and the American Hospital Association is urging the pharmacy benefit manager to withdraw it, arguing it will create ...

It’s rare for an insurance company to drop you after a claim — providers can cancel or opt to not renew your coverage, but they must provide notice.

Find out which insurance companies are the best at paying claims to inform your shopping experience.