These tools provide help desk ticketing, IT asset management and more.

When customers need help you want to provide the best experience possible and your employees the best tools to get it done.

Service desk tools help front-line staff route and resolve issues. ITSM, ITOM, and IT business management (ITBM) are provided in one app to give visibility and control over services, support, assets, ...

An IT manager in today’s work environment is usually tasked with overseeing a company’s entire technology infrastructure, from help desk to servers to cloud-based apps. In this capacity, he ...

Whether it's a 'teaching moment' or a system that provides more efficient ticket tracking, the help desk is getting a much-needed assist in some shops.

Erickson-Harris said an organization with highly-customized help desk tools can, instead of continuing along the expensive path of customizing the same tool to stay current, choose to replace it ...

Managing help desk requests through the in-box meant the duo at the $909.6 million-asset community bank could quickly become overwhelmed with emails asking for help. It also made tracking, queuing and ...

Telstra plans to launch in the next few days a mini help-desk software tool for its BigPond Internet customer base as part of its AU$100 million package to shore up its Internet service provider ...

Check out four tools that will let the help desk troubleshoot remote users.