Jim Dalrymple has followed Apple and the Mac industry for the last 15 years, first as part of MacCentral and then in various positions at Macworld. Jim also writes about the professional audio market, ...

I have the greatest respect for the men and women behind Apple’s tech support. Despite having one of the toughest jobs in the industry, they’ve always been extremely efficient and courteous in solving ...

Apple has earned another first place ranking for its laptop customer service when compared to other tech companies. Laptop Mag today released its 2019 study that found Apple far ahead of competition ...