Here are the top 10 communication lessons I learned in the interrogation room that I apply to every high-value business and personal conversation: ...

Then she added: "Listening skills for managers is a hugely under-explored area." I think we can all agree with that. Intrigued, I drove to Yes Prep North Forest School to sit in on a lesson.

Can you look forward to a record so much that you can't make yourself listen to it? Perhaps you can, if you're determined to have just the right listening experience.