One of the most crucial aspects of any business is the ability to gauge customer loyalty. Metro Detroit business consultant Allen Frantsen, and founder of the online survey platform, SurveyKing, has ...

Net PromoterⓇ Scores have been causing waves since they first emerged in 2003. In a now-famous piece for the Harvard Business Review, Fred Reichheld caused the first ripples by claiming his simple ...

Want to know what your customers really think? The answers to improving customer experience may lie within your NPS score and one simple question. How do your customers really feel about your company?

Net promoter score (NPS) is a specific metric that assesses how likely it is for your customers to recommend your company or individual products to others. To calculate NPS, subtract the percentage of ...

Executives in 45 percent of organizations use Net Promoter Score (NPS) as a customer experience (CX) beacon metric, according to a recent Forrester Research survey. But is NPS the right CX beacon ...

It’s a simple question and one that is providing countless companies with valuable customer information, but not without some debate. Net promoter score, or NPS, was first introduced in 2003 as a way ...