Service Manager 2010 is the new workflow and incident response module that’s been added to the Microsoft System Center suite of management applications. Conceptually, it’s a process control ...

If you’re familiar with MOM 2005, you know that management packs were distributed in a binary format with an extension of AKM, and could not be edited outside a Management Group (e.g., you could only ...

Patience is a virtue and, as we've discovered, essential for anyone looking to evaluate Microsoft's private cloud technology. Those following our evaluation will know that in part 1 we spent several ...