ServiceNow will continue to try to help customers expand its platform to assist with more enterprise services. ServiceNow said its vision is to extend this into every department and to every service.

Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative.

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil defense law firm, Cole, Scott, and Kissane. With 13 offices, 580 ...

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...

A change in UAB IT’s ticketing system, ServiceNow, is designed to help internal users make better data-driven decisions. The ServiceNow platform, which underlies UAB’s IT Service Portal, helps manage ...

How ServiceNow Supports a Service-Based Delivery Model Many cities are shifting to cloud infrastructures and service-based delivery models as part of their modernization journeys. ServiceNow has ...