ServiceNow has taken big steps in AI in the past year, integrating AI into its SaaS offerings instead of trying to deflect or deny the threat of AI. But could it do more?

At its recent Knowledge 2024 event, ServiceNow discussed its vision for digital transformation as it aims to expand across more functions within customer organizations.

GenAI-based ServiceNow Now Assist and Zoom AI Companion will be integrated so that Zoom conferences can be seamlessly orchestrated into automated processes.