CRM software can make your Customer Relationship Management smarter, helping you focus on the needs of your customers.

A hands-on review of Nextiva’s customer-service software and phone system, discussing the platform’s features, pros and cons.

The best CRM software solutions for your small business are affordable, scalable, and can help you succeed in sales and customer management.

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

Founded in 2018, Jiu Si Intelligent has a registered capital of nearly 20 million RMB and focuses on software and information technology services. The acquisition of this patent reflects its ...

Field service software solutions have transformed how businesses tackle their tasks, placing an emphasis on optimizing operations, enhancing productivity and satisfying customer needs.

Huawei’s AICC solution is redefining customer engagement by combining efficiency, personalisation and service excellence through three key innovations. AI-driven efficiency gains are powered by large ...

New research from Stanford University highlights a significant decline in entry-level employment in fields most exposed to ...