Sen. Bill Cassidy (R-La.), chair of the Senate Committee on Health, Education, Labor and Pensions, called on Health and Human ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

SALISBURY — An order from President Trump’s administration suspended federal funding for resettlement agencies. In response, Lutheran Services Carolinas, which has a Salisbury-based resettlement ...

That’s because the county’s ambulance service responds to every call it receives for support, but may not get paid if the ...

Sen. John Fetterman, D-Pa., has expressed support for the work performed by U.S. Immigration and Customs Enforcement and condemned any calls to put the kibosh on the federal law enforcement agency.

Businesses are constantly looking for strategies that will improve their bottom line, whether it be investigating potential ...

MOUNT VERNON, N.Y. (PIX11) — Mount Vernon is facing a troubling rise in suicides, domestic violence, and child abuse, prompting urgent calls for greater community support and expanded mental health ...

Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...

ASAPP maintains a partnership with JetBlue through which it listens in on customers’ calls, transcribes them and runs them through its AI program. The program then provides recommendations to JetBlue ...

Dutchess County Executive Sue Serino is asking the federal government to provide funding for improved EMS services after ...