Total Quality Management Key Points TQM addresses quality at all levels of a company. Adhering to the principles of TQM lets a company reduce waste and aim for efficiency. Conditions need to be ...

TQM studies agree on two more key principles: a commitment by top management and a process approach to the organization's business challenges.

Businesses can integrate TQM principles into strategic planning through frameworks designed to achieve long-term success rooted in customer satisfaction.

The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 446-471 (26 pages) Total quality management (TQM) is examined in relation to the mechanistic, ...

“The foundation principles [of Information Total Quality Management] tended to be ignored or misunderstood in the 1970s and 1980s”.

Total quality management (TQM) is becoming an important paradigm for business; however, the application of this paradigm has received very limited attention in sales management literature. This paper ...