Total Quality Management Key Points TQM addresses quality at all levels of a company. Adhering to the principles of TQM lets a company reduce waste and aim for efficiency. Conditions need to be ...

TQM studies agree on two more key principles: a commitment by top management and a process approach to the organization's business challenges.

Businesses can integrate TQM principles into strategic planning through frameworks designed to achieve long-term success rooted in customer satisfaction.

Total quality management (TQM) is becoming an important paradigm for business; however, the application of this paradigm has received very limited attention in sales management literature. This paper ...

“The foundation principles [of Information Total Quality Management] tended to be ignored or misunderstood in the 1970s and 1980s”.

Journal of Managerial Issues, Vol. 15, No. 4 (Winter 2003), pp. 393-412 (20 pages) A structural model hypothesizing relationships among Total Quality Management (TQM) workforce factors, Employee ...