Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer experience isn’t a one-and-done aspect of ...

In fact, 89% of customers found proactive customer service to be a positive experience. One effective strategy is identifying the diverse types of customers who may reach out for various reasons.

Two types of wow customer service are particularly powerful for growing your business. Both are worth training for and empowering employees to deliver. Examples from Zappos and the Ritz-Carlton ...

Those seeking to elevate their in-store experiences should consider these five specific types of customer experience. CLICK-AND-COLLECT EXPERIENCES ...

A lack of attention to great customer service can ruin your overall customer experience.

A Hot Startup Market Demands You Prioritize Customer Experience. Here’s How Stand out from your competition by committing to the three key pillars of great customer experience.