Cloud communications provider RingCentral Inc. announced today announced it’s acquiring CommunityWFM, a workforce management ...

CommunityWFM brings deep expertise in employee optimization and real-time adherence management, areas increasingly critical as businesses navigate hybrid work environments and complex regulatory ...

The communications provider strengthens its contact center platform with AI-driven workforce management capabilities through strategic acquisition.

RingCentral (RNG) announced the acquisition of CommunityWFM, a cloud-based, AI-first contact center workforce management software solution. These ...

The latest Workforce Management Impact Report from Info-Tech Research Group, powered by SoftwareReviews, highlights the top enterprise tools empowering organizations with advanced decision-making ...

Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce.

New-gen workforce management (WFM) solutions perform the classic functions of a WFM application; however, the notable and exciting element in new-gen WFM is that employees have direct input and ...

Workforce Management or WFM software offers a set of integrated processes that enable organizations to optimize their employees' productivity by effectively forecasting labor requirements and ...

Customers that have chosen Microsoft as their preferred CCaaS vendor can now benefit from interoperability with Calabrio WFM, leveraging a versatile and highly efficient workforce management platform.

The workforce management (WFM) market is coming on strong. This is clear from the growing number of vendors in the market. A few years ago, the contact center WFM market consisted of three ...

Workforce management (WFM) has existed in c-stores going back to the days of punch clocks and cards, but advancements now enable a much more seamless, sophisticated and efficient way of managing ...

Management can track certifications, skills and background checks to improve transparency with digital workforce management. WFM in Action Digital workforce management can make a world of difference.