Microsoft today blamed Xbox Live network account hacks on users’ gullibility, but evidence shows that in some cases the gaming service’s own support staff could be unwittingly helping hackers snare ...

Months after Xbox Live users began complaining of hacked accounts, Microsoft Corp. yesterday acknowledged that the service’s support staff is at fault, victims of “pretexting” calls by identity ...

Not long ago, Microsoft announced that it would be shutting down Xbox Live support for the original Xbox and its titles. That includes “Halo” and “Halo 2,” as well as “MechAssault,” “Crimson Skies” ...