We knew we needed invest in technical expertise to help customers deploy, adopt, and get value from their Hybrid Cloud and AI solutions so we expanded the Customer Success Management organization ...

So you would think that out of all the departments in a B2B software company, customer success management (CSM) would set the standard for excellence. The word "customer" is in the name after all ...

Customer-centric marketing and success management must come together to give customers a single, seamless and exceptional experience with your brand as a whole.

FinancialForce’s dashboard of management team metrics can capture the impact of machine learning on process cycle times, customer success effectiveness, and their combined impacts on revenue.

This is where the Customer Success Manager comes in. Janine Sneed, Vice President IBM Customer Success Management Customer Success is realized through people, practices, and products.

IBM will hire more than 700 customer success management (CSM) employees worldwide this year, according to IBM’s global vice president of customer success, which has the potential to benefit the ...

Vitally, a customer success platform vendor, has raised $30 million in a venture round that saw participation from HubSpot and a16z.

FirstClose ™, a leading fintech provider of data and workflow solutions for mortgage and home equity lenders nationwide, ...

Medallia Strikedeck Recognized by SIIA as Best Customer Success Management Solution Earns Prestigious Industry Recognition in 2021 CODiE Awards. July 06, 2021 08:00 AM Eastern Daylight Time ...

Girish Mathrubootham, founder and CEO, Freshworks said that the acquisition of Natero extends its ‘customer-for-life’ vision to all teams.