Sometimes in a single interaction with a company you can come across major issues finally expressed in a form you can understand. The PC industry has never been high on the list of customer ...

I recently had a very, very painful experience when I bought an HP Envy x360 2-in-1 laptop. I received it a few months ago, and the product was defective. The touch screen did not work. I wasted 40 ...

Hewlett-Packard (HP) is offering a “virtual house call” service to users who have trouble getting their PCs to work HP Instant Care, announced Monday, provides personalized service over the Internet.

Dishes were done. Schoolwork was complete. And the house was hushed by 10 p.m. That’s when LaChelle Porter-Ainer nestled into her Bay Area home office, opened her laptop and began following ...

HP All-In Plan - a streamlined monthly approach to printing, that combines a new printer, automatic ink delivery (with an optional paper add on), and live customer support into one service tailored ...

HP is working to address a bad firmware update that has been bricking HP Office Jet printers worldwide since it was released earlier this month. While HP has yet to issue a public statement regarding ...

A firmware update has rendered several models of HP OfficeJet printers useless for weeks. As reported by Bleeping Computer on Saturday, a recent firmware update inadvertently left many users with ...