Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...

Shopify beta-launched an AI assistant for its help center. It can answer questions about getting started on Shopify and running an online store. It's the latest in a series of AI tools Shopify has ...

Shopify has hired dozens of outsourced customer-service representatives in recent months. These contractors help merchants troubleshoot issues on their online stores. The outsourcing came after ...

This momentum has been fueled by a combination of robust quarterly results, improvements in operational efficiency, and a ...