Zoom's global digital customer experience head on integrated bots, AI-assisted voice and agent-grade tools. AI-first support: Zoom is shifting from phone-centric support to AI-assisted voice and chat ...

With 30% of budgets headed to digital ads, marketers must prove ROI while balancing martech, labor and agency spend.

Byron Sharp’s book How Brands Grow has been one of the most influential texts in marketing this century. Its argument, backed ...

In 2025, the digital experience (DX) stack no longer resembles a neatly layered architecture. It has evolved into a dynamic ...

Customers don’t see backend problems — but they feel them. Here’s how dedicated IPs reduce hidden CX friction.

The lawsuit also comes against the backdrop of the FTC’s Click-to-Cancel rule, finalized in October 2024 but shot down in ...

For marketers, the lesson is clear: move from campaigns as endpoints to content as infrastructure. A one-off stunt, like a ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

AI starts with the right foundation. If your AI strategy is falling short, the issue may not be your tools; it might be your ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

Framer raises $100 million Series D at $2 billion valuation. Enterprise adoption grows. Business customers are now Framer's fastest-growing segmen ...