Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Nicolock Paving Stones continues its commitment to the customer experience by making significant investments with the launch ...

IT service providers must design around the customer’s voice, align every interaction to their success and leverage feedback ...

A historically Black university in Louisiana renamed their top IT role the chief experience and digital strategy officer, ...

Downtown Toronto store combines exclusive labels, Canadian art, and exceptional service in a distinctive retail experience ...

AI agents thrive when trust is designed in from the start, says vice president of product management at NICE, Neeraj Verma.

Pricing is notoriously hard to change. It impacts revenue immediately, involves risk, and requires alignment between product, ...

Leading reverse mortgage lenders are launching AI chatbots and voice agents for senior borrowers in Q4 2025, promising faster ...

Last week, LAKE opened its SouthPark store in Charlotte, NC, its fourth standalone retail location after Charleston, Atlanta, ...

For decades, technology in hospitality was invisible to the guest. Systems ran in the background — handling reservations, ...

With this new Experience Center, Jennings aims to not only expand its market reach but also to reposition itself as a brand that delivers thoughtful design experiences, whether through tactile ...

UAE-based Armoir, a luxury luggage startup inspired by French wardrobe trunks, has raised $500,000 in seed funding led by ...