The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

As technology is increasing in the world, scammers are also making schemes to cheat people through technology. Recently, cases of cheating have come to light at many places through IVR. Let us tell ...

IVR System Protection: TNS Voice Firewall identifies and immediately blocks robocalls, spam, TDoS attacks, and impersonation ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...