In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why. Interactive Voice Response (IVR) menus seem old-fashioned compared ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless ...

Market Strategies, Inc. (MSI) has published a comparative benchmarking study on interactive voice response and automated speech recognition menus and systems for energy utilities Market Strategies, ...

54 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading more than half to abandon the company altogether LONDON--(BUSINESS WIRE) ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced NICE Interactive Voice Response Optimization (IVRO) version 8.0 comprising Artificial Intelligence (AI) driven analytics to boost ...

Zappix, a provider of visual IVR technology and mobile app authoring, has released an improved visual IVR app–building platform to help even nontechnical users build and maintain their own mobile and ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

Absolutely brilliant. That’s how I’ve come to think of Nigel Clarke, a retired IT manager, who has mapped out thousands of customer-service IVR (interactive voice recognition) systems for the rest of ...