Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Armen Kirakosian recuerda las frustraciones de su primer trabajo como agente en un centro de llamadas hace casi diez años: clientes irritados, la ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...