How to Set Up IVR Voice Navigation on a Cloud Call Center Platform? Detailed Steps

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...
Network World

Verizon enhances IVR platform

Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...
Destination CRM

Zappix Releases Visual IVR Platform

Zappix, a provider of visual IVR technology and mobile app authoring, has released an improved visual IVR app–building platform to help even nontechnical users build and maintain their own mobile and ...

AudioCodes Expands Voice CPaaS Offering with AI Agents

Highlights Live Hub is AudioCodes' voice Communications Platform as a Service (CPaaS) that unifies applications such as Conversational IVR, Voice AI, Agent Assist and real-time translation in one self ...
Business Wire

Computer Instruments Inc. (CI) Announces Integration Layer for AI and Advanced Speech APIs Making eONE IVR “Solution Ready” for Google Voice™

KANSAS CITY, Kan.--(BUSINESS WIRE)--Partner Meeting – Computer Instruments, Inc. (CI) – a seasoned innovator and leading developer of Cloud and Premise based voice portal solutions (IVR) for the ...
TechRepublic

9 Reasons a Hosted IVR Beats Managing Your Own System

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...
EDN

VoiceXML – Taking IVR to the Next Level

Question: “I have seen various things in print lately about voiceXML and was wondering how we could benefit from this technology inside our own company. We have a very active IVR system that handles ...
Destination CRM

Gartner Eyes IVR and EVP Vendors

Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.
TechRepublic

Does Cloud IVR Integrate as Quickly as It Deploys?

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...

HubSpot and Talkdesk Expand AI-Powered Contact Center Integration

HubSpot Inc. (NYSE:HUBS) is one of the best enterprise software stocks to buy according to analysts. On September 4, HubSpot ...
Finextra

Pindrop launches IVR fraud protection platform

Pindrop, the pioneer in voice-fraud prevention and authentication, today launched IVR Anti-Fraud, making Pindrop the first and only company to offer comprehensive call centre fraud detection to all ...
Business Wire

West Interactive Expands IVR Deployment Options with Managed On-Premise Solution

OMAHA, Neb.--(BUSINESS WIRE)--West Interactive, leading provider of hosted and managed automated customer contact solutions, today announced a managed service offering that simplifies the design, ...