To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

Highlights Live Hub is AudioCodes' voice Communications Platform as a Service (CPaaS) that unifies applications such as Conversational IVR, Voice AI, Agent Assist and real-time translation in one self ...

Fyno, an intelligent communications hub, has announced today that Karnataka Grameena Bank (KGB), one of India's largest ...

AI is transforming customer service in India as firms deploy chatbots, voice bots, and virtual assistants to cut costs, boost ...

Sabio Group, an expert services partner specialising in AI-powered customer experience (CX) transformation, has delivered exceptional results for ESP Group, demonstrating the tangible business value ...

Hyro, the leader in responsible AI agents for healthcare, today announced a groundbreaking collaboration with Sutter Health, one of California's leading and most innovative health systems. By ...

fraudsters arrested through widespread crackdown spanning eight months to protect residents from growing threat of cyber ...

As the curtains closed on Verint Engage 2025 in Orlando, Florida—from September 8-11 at the Hilton Orlando—it was impossible ...

Themis, a B-Corp and pioneer in anti-financial crime innovation, has launched AI Investigator, a generative AI-driven due diligence platform designed to ...

Abu Dhabi, UAE – AI and Anti-Financial Crime pioneer Themis, a certified B-Corp, today announced the launch of AI ...

Traditional call center systems not only require significant upfront investment but also ongoing maintenance and upgrades, making them daunting for many small and medium-sized enterprises. With the ...

The ASX regained lost ground to shed just 0.13pc as wins in the energy sector pushed back against losses in health and gold ...