How to Set Up IVR Voice Navigation on a Cloud Call Center Platform? Detailed Steps

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

AI shakes up the call center industry, but some tasks are still better left to humans

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service NEW YORK -- Armen ...

AI is shaking up call centers, but they aren’t hanging up on human agents yet

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...
TMCnet

AudioCodes Expands Voice CPaaS Offering with AI Agents

Live Hub is AudioCodes' voice Communications Platform as a Service (CPaaS) that unifies applications such as Conversational IVR, Voice AI, Agent Assist and real-time translation in one self-service ...
Crowdfund Insider

Voice AI: How Deepgram Is Perfecting the Future of Customer Service

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...
TMCnet

TNS Launches Inbound Contact Center Voice Security Solutions to Protect Businesses From Rising Fraud Threats

IVR System Protection: TNS Voice Firewall identifies and immediately blocks robocalls, spam, TDoS attacks, and impersonation ...

Digital Concierge 2.0: Why Empathy (And Not Speed) Defines Premium Service

This means when context drops, patience drops and so does loyalty. Every extra retelling is a small withdrawal from the trust ...

‘They are going to go hungry:’ DHS emails show officials' alarm, fury after SNAP disruption

Emails exchanged in the following week show that on July 28, the SNAP call center, or Interactive Voice Response (IVR) system, was hit with four times its normal call volume. DHS leaders, including ...