Contact centres must transform into AI-driven growth engines, boosting loyalty, efficiency and customer experience.

Redefining CCaaS Integration with a Seamless Teams ExperienceSALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, Sept. 17, 2025 (GLOBE NEWSWIRE) -- CallTower, a recognized leader in the Contact ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...

The latest American Customer Satisfaction Index (ACSI) poll also finds that Samsung leads TV, appliance, and vacuum ...

The ISG Buyers Guides™ for Contact Centers are the distillation of more than a year of market and product research efforts. The research is not sponsored nor influenced by software providers and is ...

Tendfor’s expansion reflects growing demand for solutions that support hybrid work, data sovereignty, and instant collaboration. AnywhereNow is investing in local resources to meet this surge, scaling ...

Atlassian said the decision reflects the company’s core philosophy. “The decision to EOL Data Center products is core to ...

In his early 20s, Harry Qi left a million-dollar-per-year hedge fund job to join Y Combinator. His SMB AI agent startup is ...

This post explains how to fix Microsoft Account error Your account has been locked. Several users have reported that Microsoft has locked their accounts without any ...

Rulebase is building AI “coworkers” to review customer interaction, keep fintechs compliant, and take the grunt work out of ...

Zoom announced AI Companion 3.0 with "agentic AI" capabilities at its Zoomtopia conference, but faces the challenge of ...

The Ohio bank sees 10% to 15% cost reductions coming from using generative AI in software development, customer service, ...