Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

A multiplayer beta for Call of Duty: Black Ops 7 has been announced and begins relatively soon, giving players a first chance to try out the game's new features, including wall-jumping and more.

If you’ve ever tried booking a business class flight while juggling meetings, deadlines, and a phone that won’t stop buzzing, ...

Salesforce has sent shockwaves through the global customer experience (CX) industry after Co-founder Marc Benioff revealed that the company had cut its customer service workforce by nearly half.